Waiting Well directory of support services
Below you can scroll through our A-Z directory of services and support available to you.
Please note - this page is under development and is being updated with new information regularly.
Alcohol
Newid - Drug & Alcohol Services in Swansea & Neath Port Talbot.
Contact details:
Tel: 0300 790 4044 (Swansea) 0300 790 4022 (Neath Port Talbot)
Email: dyfodol.swansea@uk.g4s.com
Follow this link to our page on alcohol advice as part of our Waiting Well section.
DAN 24/7
DAN 24/7 is a free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.
Text: DAN to 81066
Tel: 0808 808 2234
Follow this link to the DAN 24/7 website where you can access information about the service.
Anxiety
There are a number of resources where you can access support and information related to anxiety.
SortedSupported provides information on emotional and mental wellbeing support for adults living in Swansea, Neath and Port Talbot.
Follow this link to the SortedSupported website where you can find information and support.
For children and young people, there is also the website tidyMinds which can help provide support and advice.
Cancer
Cancer Information and Support Services
You can access the Cancer Information and Support Services website for information and support if you are worried about cancer, if you have received a diagnosis, are going through treatment or after your treatment.
Follow this link to the Cancer Information and Support Services website to access more information.
Cancer prehabilitation
Macmillan Cancer Support has created prehabilitation videos for people living with cancer.
Prehabilitation helps people living with cancer prepare their body and mind for treatment. It can include areas like physical activity, healthy eating, mental health, reducing alcohol and stopping smoking.
Follow this link to the Macmillan website where you can find the prehabilitation videos.
Carers (unpaid)
Go here to visit the Swansea Carers Centre website.
Go here to visit the Neath Port Talbot Carers Service website
Go here to visit the Maggie's website - support for unpaid carers of people with cancer
Go here to access the Carers Wales website
Go here to visit the West Glamorgan Regional Partnership
Clusters
You can find out about what support is available to you within your local Cluster area on our website.
Community support
Swansea Council for Voluntary Service (SCVS) and Neath Port Talbot Council for Voluntary Service both have search engines on their websites where you can find services and support available to you in your local communities.
Coping with worry
If you are waiting for treatment or surgery, it is understandable that you may feel worried or anxious.
It is normal to worry but it can sometimes have an effect on the body, such as headaches, muscle tension or pains, difficulty concentrating or sleeping, feeling restless or easily fatigued, among other things.
Diet
Your body needs to repair itself after surgery; eating a healthy diet before and after your surgery can really help.
Follow this link to the Healthy Weight, Healthy You website where you can access support and advice.
Digital Health Assessments
Digital (online) health assessments offer you the opportunity to to let your health professionals know what matters to you. By answering a few simple questions about your health and wellbeing, you can help aid the clinical decisions being made about your care.
Follow this link to our Digital Health Assessments page where you can find more information.
Drug and Alcohol Helpline
DAN 24/7
DAN 24/7 is a free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.
Text: DAN to 81066
Tel: 0808 808 2234
Follow this link to the DAN 24/7 website where you can access information about the service.
Education Programmes
Education Programmes for Patients provides a variety of free self-management courses for people living with any long-term health conditions or people in a caring role.
Exercise
Regular physical activity has many benefits to health, including mental health and well being. People who are physically active have up to a 50% reduced risk of developing the major chronic diseases such as coronary heart disease, stroke, diabetes and some cancers and a 20-30% reduced risk of premature death.
National Exercise Referral Scheme (NERS)
NERS is a national initiative to promote exercise which allows health professionals to refer patients to a supervised programme of physical activity.
Community-based activities and groups
There are a number of different groups based in the community which can support you to improve your health and wellbeing.
Falls
Fall alarms/Lifelines
Fall alarms help to be able to contact someone if you suffer a fall and/or are unable to get to the telephone or can't speak.
Follow this link to the Swansea Council website where you can read more about fall alarms.
Follow this link to the Neath Port Talbot Council website where you can read more about fall alarms.
Age Cymru
Age Cymru has an advice line you can contact on 03003034498 where someone can talk to you and help to offer support.
Feedback
Swansea Bay University Health Board is always looking to improve services and in order to do this we need to hear from you. We value all feedback, good or bad and encourage you to write to us outlining your experiences.
Frequently Asked Questions (FAQs)
Healthy weight
If you are overweight, losing weight can help reduce the stress on your heart and lungs. Losing weight can also help you to lower your blood pressure, improve your blood sugar level, reduce pain in your joints, reduce your risk of blood clots after surgery, reduce your risk of wound infections after surgery, allow you to exercise more easily and reduce the risk associated with having an anaesthetic.
Follow this link to our healthy weight page where you can find support and advice.
Healthy Weight, Healthy You
Healthy Weight, Healthy You is a unique offer which can be tailored to help meet your needs.
Follow this link to the Healthy Weight Healthy You website where you can find more information.
Help Me Quit
If you would like to refer yourself into the service, you can contact Help Me Quit on 0800 085 2219 or text HMQ to 80818. If you would like to access support via a pharmacy, visit your local pharmacy for further information.
Follow this link to our Help Me Quit page where you can find information and guidance.
Isolation
There are a number of services and projects available to help support people who may be experiencing social isolation.
Involve Volunteering Project is a partnership between Swansea Council for Voluntary Service, Swansea Council's Social Services Department, the health board and Swansea City of Sanctuary.
Involve recruit, train and support volunteers to be in a befriending/ Independent visitor role on a one to one or in a group setting to meet the needs of individual children, young people, families, adults with various needs or older people.
Keeping well in hospital
During your stay in hospital, there are plenty of positive actions you can take to continue to optimise your wellbeing, and aid your recovery.
Local support
You can find out about what support is available to you within your local Cluster area on our website.
Swansea Council for Voluntary Service (SCVS) and Neath Port Talbot Council for Voluntary Service both have search engines on their websites where you can find services and support available to you in your local communities.
Managing pain
Our improving life with long-term pain pages are aimed at helping people manage their long term pain by offering access to information about a range of holistic support, which we hope with enable them to live their lives to the fullest.
Mental health
Need help fast?
There are a number of FREE helplines and websites:
- Samaritans - 116 123 (FREE and available 24/7) Email: jo@samaritans.org Go to the Samaritans website.
- C.A.L.L. Mental Health Helpline for Wales - 0800 132 737 (FREE and available 24/7) Text help to 81066. Go to the C.A.L.L. Mental Health Helpline for Wales.
- Dan 24/7 Wales Drug and Alcohol Helpline - 0808 808 2234 (FREE and available 24/7, bilingual) Text Dan to 81066. Go to the Dan 24/7 website.
- Wales Dementia Helpline - 0808 808 2235 (FREE) Text help to 81066. Go to the Wales Dementia Helpline website.
Call 111 choose option 2
Calling 111 and choosing option 2 puts callers in direct contact with a team of 20 mental health professionals based at Neath Port Talbot Hospital.
The service is available for anyone in Swansea and Neath Port Talbot with a mental health concern, including relatives who need advice.
Call 111 Option 2 is running 24 hours a day, seven days a week, offering a triage service and support or signposting as appropriate.
SortedSupported
SortedSupported provides information on emotional and mental wellbeing support for adults living in Swansea, Neath and Port Talbot.
Follow this link to the SortedSupported website where you can find more information.
tidyMinds
tidyMinds is a mental health and wellbeing website for children and young people living in Swansea or Neath Port Talbot.
They are there to help young people understand the way they’re feeling and find the right advice and support.
Follow this link to the tidyMinds website where you can access support and information.
Swansea Bay Waiting Well mental health support
Our Waiting Well page has a section containing resources available if you need support with your mental health and wellbeing.
SilverCloud
SilverCloud is an online space which offers a different range of programmes based on Cognitive Behavioural Therapy (CBT) to empower you to develop skills to manage your psychological wellbeing with more confidence, from the convenience of your own location and in your own time.
The programme is easily accessible and is compatible with any computer, tablet, iPad or smartphone, making it flexible for service users to use at locations they feel comfortable in, in their own time.
If you live in Wales or you are registered with a Welsh GP, are aged 16 years or above, and want access to an effective online CBT therapy without having to first have an appointment with your local GP or other health professional and think SilverCloud is suitable for you, visit the SilverCloud website at https://nhswales.silvercloudhealth.com/signup/
Mindfulness
Paying more attention to the present moment – to your own thoughts and feelings, and to the world around you – can improve your mental wellbeing.
Nutrition and Dietetic Service
Contact details:
Morriston Hospital: 01792 703239 or SBU.MorristonDieteticReferrals@wales.nhs.uk
Singleton Hospital: 01792 285342 or SBU.SingletonDieteticReferrals@wales.nhs.uk
Neath Port Talbot Hospital: 01639 862068 or SBU.NPTHDieteticReferrals@wales.nhs.uk
Nutrition Skills for Life Team: 01639 683187 or SBU.ProjectDietitians@wales.nhs.uk
Nutrition Skills for Life
Nutrition Skills for Life® is a Wales-wide programme designed to equip people across Wales to have the skills, opportunity, and confidence to access healthy, affordable, and sustainable food for themselves, their families, and their communities.
Within Swansea Bay University Health Board Nutrition and Dietetics department, we have a small team supporting this programme for staff, volunteers and the health board’s community. For more information, contact the Nutrition Skills for Life® team on SBU.NutritionSkillsforLife@wales.nhs.uk
Go here to visit the external Nutrition Skills for Life website.
Occupational therapy
Occupational therapy provides practical support to empower people to facilitate recovery and overcome the barriers which prevent them from doing the activities (or occupations) that matter most to them.
Follow this link to our Occupational Therapy page where you can access information and resources.
Orthopaedic surgery
While you are waiting for your joint replacement, there is a lot you can do to optimise your condition before surgery.
Outpatient follow-ups
Outpatient care is being revolutionised, with the aim of reducing unnecessary routine appointments and offering more opportunities for patients to decide for themselves if and when they need to be seen.
Outpatient information
We have a dedicated page with information about our outpatient clinics and how to access free patient transport.
Pain management
Our improving life with long-term pain pages are aimed at helping people manage their long term pain by offering access to information about a range of holistic support, which we hope with enable them to live their lives to the fullest.
Patient Portal
Do you want access to your health information at your fingertips? Manage your healthcare from the comfort of your own home? Get a range of test results sent directly to your phone, laptop or PC? Feel more involved and in control? The Swansea Bay Patient Portal is a secure online service which gives you access to your health information, and it’s convenient – you can access it anytime and anywhere.
Physiotherapy
If you are about to have orthopaedic surgery, you will be invited to attend a therapy pre-assessment clinic one week before your operation.
You will then receive physiotherapy input from admission to the ward to discharge home.
Physio Access Clinic (PAC)
The Physiotherapy Access Clinic is a face-face assessment clinic that will be held in the Port Talbot Resource Centre (SA12 7BJ).
This clinic is suitable for those above the age of 16, not already under the physio service and would like assessment for a musculoskeletal problem (Bone, joint, ligament, nerve etc).
Follow this link to our page on the Physio Access Clinic where you can find more information.
Single Point of Contact team (SPOC)
Sleep
You can find information and advice around insomnia on our sleep advice webpage.
Smoking
If you would like to refer yourself into the service, you can contact Help Me Quit on 0800 085 2219 or text HMQ to 80818. If you would like to access support via a pharmacy, visit your local pharmacy for further information.
Follow this link to our Help Me Quit page where you can find information and guidance.
Social prescribing
Social prescribing is a service connecting people to non-medical sources that will enable them to improve their health and wellbeing.
Speech and Language Therapy
Speech and Language Therapists (SLTs) are allied health professionals. They have been trained to assess, diagnose, treat and advise people who have difficulties with speech, language and communication, or with eating, drinking and swallowing disorders.
Visiting
We have a dedicated page containing all of the visiting information and updates for our hospitals.
Follow this link to our Visiting updates page where you will find more information around visiting.
Waiting times
Waiting Well Patient Charter
You can find the Swansea Bay Promote, Prevent and Prepare services Patient Charter on our website.
Follow this link to read the Patient Charter on our website.
Weight management
If you are overweight, losing weight can help reduce the stress on your heart and lungs. Losing weight can also help you to lower your blood pressure, improve your blood sugar level, reduce pain in your joints, reduce your risk of blood clots after surgery, reduce your risk of wound infections after surgery, allow you to exercise more easily and reduce the risk associated with having an anaesthetic.
Healthy Weight, Healthy You
Healthy Weight, Healthy You is a unique offer which can be tailored to help meet your needs.
Follow this link to the Healthy Weight Healthy You website where you can find more information.
Wellbeing
There are a number of resources available if you need support with your mental health and wellbeing.
We have compiled an A-Z list of support available to you, with contact details or links to their websites.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.