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Swansea Bay University Health Board is always looking to improve services and in order to do this we need to hear from you. We value all feedback, good or bad and encourage you to write to us outlining your experiences. We also welcome your enquiries about anything that may interest you or about which you would like further information.

Swansea Bay University Health Board aims to provide the very best care and treatment. 

We welcome all your views and want to learn from your experiences, good or bad.

The vast majority of people are happy with the service they receive. Sometimes though, things might not go as well as expected.  By telling us about your concerns, we can apologise to you, investigate and try to put things right. We will also learn lessons and improve services. 

If you would like to make a formal complaint, please follow this link to our Complaints page. 

Swansea Bay University Health Board strives to ensure that the care we provide is high quality, safe, efficient and delivers the best outcomes for people. We know that many of our services, both in our hospitals and the community, provided by our staff, students and volunteers are exceptional. As a health board, we often receive compliments and requests to thank staff on behalf of patients, carers and families. 

To help us capture, celebrate and learn from these positive examples of care and exceptional service, as well as ensure our staff receive thanks from those that matter the most; our patients and their families, we have introduced the ‘Patient Choice Awards’. 

Please follow this link find out more and to nominate a member of staff, a student or volunteer, that you feel has made a real difference to you or a family member in the care or service they have provided.

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.