Freedom of Information

Our response to Freedom of Information Requests (FOIs), may take longer for us to complete at the moment because of COVID-19 implications.

The Information Commissioners Office (ICO) has advised that although they are unable to extend statutory timescales, they will advise people that they may experience understandable delays when making FOIs during the COVID-19 pandemic.

Is your request essential?

While your statutory right of access remains unchanged, our resources may be diverted away from usual compliance or information rights work at this time. Therefore, we would ask that where possible, before submitting any requests for information that you check our website first, as it may be already published and available.

Prioritising essential services

If you cannot find the information, please be aware that under current circumstances and our need to prioritise essential services to ensure the wellbeing of our patients, you may experience a delay in your response.

Following guidance from the ICO, we will keep requestors informed of any delays and will respond as soon as resources allow. We will also be keeping up to date on guidance from the ICO as the situation changes to ensure that we comply with any changes or amendments to information rights practice

For further information on your information rights at this time please follow this link to visit the Information Commissioners Office website.




The Freedom of Information Act 2000 recognises that everyone has the right to know how public services such as NHS Wales are organised and run and how much they cost. You have the right to know which services are being provided, the targets that are being set, the standards of services that are expected and the results achieved.

The Freedom of Information Act 2000 gives the public right of access to records and information held by public bodies. (not personal information such as medical records).

A request for information must be made in writing, for example, in a letter or an email, providing your names and a postal or email address for Swansea Bay University Health Board to respond.  When making a request for information, be as clear as possible by pinpointing the specific information required to assist in responding to your request.

If you would like to submit a Freedom of Information Act Request please email FOIA.Requests@wales.nhs.uk or write to the Freedom of Information Team, Swansea Bay University Health Board, Headquarters, One Talbot Gateway, Baglan Energy Park, Baglan, Port Talbot, SA12 7BR.

However, the information you require may already be available on this website. Please see our Freedom of Information Publication Scheme page including our Disclosure Log, which includes details of previously answered FOI requests.

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