COVID-19 VISITING UPDATE: Please note our rules regarding hospital visits have changed. For the latest guidance on our visiting regulations, please visit this page.
We do have free WiFi on all our sites, so if you can, please 'virtual visit' your relative or friend on their smartphone or tablet on What'sApp, FaceTime, Messenger etc
To help us manage the surge of potential telephone calls our wards may now receive from relatives checking on patients, we are asking patients to nominate a single member of their family (or carer) to be the designated person to contact us.
If your loved one is not well enough or able to designate someone, we will discuss this with a family member.
Having a designated person will avoid several members of the same family ringing the ward.
Thank you for your cooperation.
Checking on patients
Families often get updates on patients’ progress when they visit, or they call the ward to find out.
We now have dedicated email addresses in place to assist with this. We ask that only one member of a family or one carer is the delegated person to be the contact point, and that they then make arrangements to tell the rest of the family.
Please ensure when you email us that you provide the patient’s name, address, date of birth and Ward details (if known) to help us identify them.
If you do not have access to email, you can ring 01792 583700 to leave a message and this will be relayed to the ward once a day.