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Caring for older people

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Audiology clinic

Patients with hearing problems, tinnitus or problematic wax can now phone their surgery’s telephone triage system and book directly to see one of the Primary Care Audiology teams at designated clinics.

The service covers everything from a simple hearing test to assessing a sudden onset of hearing loss, which is classed as a medical emergency.

The cluster's audiology clinic is based at Penclawdd Health Centre.

Virtual ward

Each cluster has its own virtual ward, made up of a multidisciplinary team comprising health and care professionals, such as doctors, nurses, pharmacists and therapists, who discuss how to plan and manage each patient’s care.

Virtual wards provide care and support in the community to people with complex health and social needs.

Rather than a ward made up of hospital beds, the patients’ own beds become part of a virtual ward, meaning they still receive the same level of care but in the comfort of their homes.

The aim of the virtual ward is to keep patients well and healthy and home and prevent unnecessary hospital admissions, but also helping patients safely return home sooner if they have been admitted to hospital.

Dementia Hwb

Emma sat at a desk holding a leaflet

The Dementia Hwb in Swansea is a unique information centre located at the site of the former Thornton’s shop in The Quadrant in Swansea.

It is staffed by a mix of volunteers from Dementia Friendly Swansea plus individuals and professionals from local organisations who support those living with dementia and their loved ones.

There are now mobile hwbs based in the community, with venues in the Llwchwr Cluster based at Gorseinon Library, Canolyfan y Bont in Pontarddulais and Felindre Lliw Reservoir café.

Follow this link to the Dementia Friendly Swansea Facebook page where you can access dates and times.

Social prescriber

Social prescribing is designed to support people with a wide range of social, emotional or practical needs, and many schemes are focussed on improving mental health and physical well-being.

Social prescribing schemes can involve a variety of activities which are typically provided by voluntary and community sector organisations.

The cluster's social prescriber is: Holli Yeoman.


Marie Curie dementia helper service

The service can offer you regular support from a trained volunteer including companionship and emotional support, practical help, a break for family and carers, and information on further support.

You can call 0800 304 7407 or email for more information.

Action for Elders

Two hands touching each other

A charity that aims to make older peoples’ lives better by offering local support with physical, mental and social programmes. 

Within this programme there is a focus on digital inclusion, mobility support, stress and anxiety, immune system stimulation, nutrition and the building of a new virtual community to enhance social interaction.

For enquiries or referrals in the Swansea Bay area, please contact Myles Lewis.

Tel: 030 330 30132     Email: 

Swansea Carers Centre

Provides a range of support services and advice and guidance including benefit advice, counselling service, training, support for parent carers and those caring for someone with dementia, and volunteering opportunities to all carers in Swansea.

Helpline services are available between 9.30am and 4pm Monday - Friday.

Carer Support Helpline: 01792 653344 / 07984 445465 

Counselling Support Helpline: 01792 653344 / 07984 445484

Benefits Advice Line: 07984 445493 / 07984 445491

Caring for someone with dementia: 07746 133240

Hospital Outreach: 07984 445495

Swansea Dementia & Carer Project

The Swansea Dementia and Carer Project supports people living with Dementia and their Carers throughout Swansea.

The overall aim of the project is to provide people living with dementia and their carers with an opportunity to engage socially in the community, access community resources with the support of a volunteer, reduce isolation for the person living with dementia and carers and offer a listening ear to those we support.

For more information or to make a referral to the Swansea Dementia and Carer Project, please contact Email:

Age Cymru West Glamorgan

Image shows hands and wrists. Open hands hold a green heart.

The local independent charity promotes wellbeing and helping people to age well and live independently.

Information & Advice: provides free information and advice on a range of issues to people and their carers in Swansea, Neath Port Talbot and Bridgend. Tel: 01792 346344

Homecare Plus: Offers a range of paid for services to help manage daily living, delivered by trusted and vetted subcontractors. Tel 01792 589654

Home Support Service:  Provides practical, in-home person centred support to clients and their carers. Tel 01792 589654

Age Cymru dementia advocacy

The independent dementia advocacy project enables people living with dementia to access the services and support needed and to have a voice in decisions being made.

The advocacy on offer will be independent of any other service people living with dementia use. This means the person with dementia will be at the heart of the decision making process, and can be supported and represented without any conflict of interest.

Email:     Tel: Sarah Dickson (Swansea, NPT & Bridgend area) 07943186742

Sight Life

Sight Life is a local sight loss support group with groups held in:

Gorseinon VIP Group: Gorseinon Institute, Lime Street, Gorseinon, Swansea, SA4 4EE between 10am and 12pm on the first Wednesday of the month.

Pontarddulais VIP Group: Bont Elim Community Church, Alltiago Road, Pontarddulais, SA4 8HU between 10.30am and 12pm on the third Thursday of the month.

Swansea Macular Society Support Group

The group meets bi-monthly (January, March, May, July, September, November) on the first Thursday between 11.30am and 12.30pm at the Grand Theatre Conservatory in Swansea.

The Silver Line

Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Tel: 0800 470 80 90    

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.