If you require an interpreter, please let us know when you arrange your first appointment and we will arrange a telephone translation service.
Please contact the department as soon as you are aware that you have missed your appointment.
Please help us to help you - A large number of outpatient appointments are wasted when patients fail to attend or cancel without enough notice for their appointments to be re-used for others.
Thank you for your cooperation
Please call the Physiotherapy department as soon as you are aware.
Please contact the department as soon as you are aware you cannot make your appointment. Where possible this should be more than 24 hours before your appointment
You will be seen by a Health and Care Professions registered Physiotherapist who will take a detailed history of your issues, and will then assess you problem. This may include asking you to perform movements and activities.
Everything that you tell the Physiotherapist will be kept completely confidential. If possible, please have ready a list of the current medication that you are taking.
Often you will be provided with advice to help manage/improve your symptoms, this can include a set of exercises to perform at home. You physiotherapist may then arrange a follow up consultations.
Please note we now have a limited number of face to face appointments available across the Health Board that are currently reserved for individuals meeting specific criteria that indicates the need for a specialist face to face assessment. This will be determined by the assessing clinicians during the consultation.
You will be seen by a Health and Care Professions registered Physiotherapist via our online video assessment platform called Attend Anywhere. Your physiotherapist who will take a detailed history of your issues, and will then assess you problem. This may include asking you to perform movements and activities.
Everything that you tell the Physiotherapist will be kept completely confidential. If possible, please have ready a list of the current medication that you are taking.
Often you will be provided with advice to help manage/improve your symptoms, this can include a set of exercises to perform at home. You physiotherapist may then arrange a follow up consultations.
Please note - we now have a limited number of face to face appointments available across the Health Board that are currently reserved for individuals meeting specific criteria that indicates the need for a specialist face to face assessment. This will be determined by the assessing clinicians during virtual or telephone consultations.
Please contact the department, and we will try to answer your query.
If you would prefer to be seen by a female or male Physiotherapist please inform the Receptionist when booking your first appointment and we will endeavour to meet your request.
If another professional (a chiropractor, osteopath or private physiotherapist etc.) is treating you for the same condition, the Physiotherapist will not know whether their treatment is helping or hindering you. Therefore, we do not advise you to be treated by 2 different professionals at the same time. Please feel free to discuss this further with your Physiotherapist.
The Physiotherapist will often need to look at the area concerned and with your consent; you may be asked to remove some clothing. It is often better to wear loose, comfortable clothing that can be easily taken on and off.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.