Useful links (inc self-help videos)
Information and self-help videos for hearing aid users
Follow this link for Danalogic NHS hearing aid patient support documents.
Follow this link for C2 (Hearing Well Together) self-help videos.
Follow this link for GN Resound Hearing Aid trouble shooting videos on YouTube.
Royal National Institute for Deaf People (RNID)
A national charity who provide support for people with hearing loss and tinnitus.
Telephone: 0808 808 0123
Relay UK- 18001 then 0808 808 0123
Text message: 0780 000 0360
Email: information@rnid.org.uk
Follow this link to the Royal National Institute for Deaf People (RNID) website.
RNID has also partnered with Connevans, one of the leading suppliers of assistive devices and technology. Follow this link to shop online for equipment and useful devices with RNID and Connevans.
Access to work
You will need to apply for an Access to Work grant, and an application should be submitted at the earliest possible opportunity.
When you apply, you will be asked what help and support you will need at work. Access to Work will also contact your employer for more information. You will then receive an assessment that matches your needs with the correct support and an appropriate budget.
National Deaf Children's Society (NDCS)
Follow this link to the National Deaf Children's Society website.
The National Deaf Children's Society is the national charity dedicated to creating a world without barriers for deaf children and young people.
Ground Floor South, Castle House 37– 45, Paul Street, London, EC2A 4LS.
Tel: 020 7490 8656
Fax: 020 7251 5020
Email: ndcs@ndcs.org.uk
Wales Council for Deaf People
Glenview House Courthouse Street, Pontypridd, CF37 1JY
Tel: 01443 485687
Fax: 01443 408555
Email: mail@wcdeaf.org.uk
Follow this link to the Wales Council for Deaf People website.
Sense
Sense is a national charity that supports and campaigns for children and adults who are Deafblind.
Sense, 101 Pentonville Road, London, N1 9LG
Telephone: 0845 127 0060
Email: info@sense.org.uk
Follow this link to the Sense website.
Hearing Link Wales
Hearing Link is a national charity dedicated to improving the quality of life for people who are deaf or hard of hearing.
The Grange, Wycombe Road, Saunderton, Princes Risborough, Buckinghamshire, HP27 9NS.
Telephone: 0300 111 1113
Fax: 01323 471 260
Text, SMS:07753 220075.
Email: enquiries@hearinglink.org
Follow this link to the Hearing Link Wales website.
Deafblind UK
If you or someone you know is living with sight and hearing loss, Deafblind UK are there to help:
National Centre for Deafblindness: 19 Rainbow Court, Paston Ridings, Peterborough, Cambridgeshire, PE4 7UP
Telephone: 0800 132 320
Text: 07903572885
Email: info@deafblind.org.uk
Follow this link to the Deafblind UK website.
National Association of Deafened People (NADP)
The NADP exists to support newly deafened people and those who have been deafened for many years.
NADP, PO Box 50, Amersham, HP6 6XB
Telephone: 0845 055 9663 or 07527 211 348 (mobile SMS only)
Fax: 01305 262591
Email: enquiries@nadp.org.uk
Follow this link to the National Association Of Deafened People website.
Tinnitus UK
World leader in providing support & advice about tinnitus.
The British Tinnitus Association, Ground Floor, Unit 5 Acorn Business Park, Woodseats Close, Sheffield, S8 0TB.
Email: info@tinnitus.org
Follow this link to the Tinnitus UK website.
Telephone: 0800 018 0527 (free of charge within UK only)
Minicom: 0114 258 5694
Fax: 0114 258 2279
Social Services— Swansea
Swansea Social Services provides services for people who need support to live independent lives; someone to look after them; protection from harm.
Email: Sensory.services@swansea.gov.uk
Telephone: 01792 315969
Text: 07919626434
Follow this link to the 'Adults with a sensory loss' page on Swansea Council's website.
Facetime: sensory.services@swansea.gov.uk
Skype: sensory.services@swansea.gov.uk
Social Services— Neath Port Talbot
Sensory Support Team
Mobile SMS: 07816 999 195
Telephone: 01639 686802
Email: sensorysupport@npt.gov.uk
Social Services first point of contact team
Email: spoc@npt.gov.uk
Care and Repair Western Bay — Swansea and Neath Port Talbot
Care & Repair’s mission is to ensure that all older people are supported to live in a safe, warm and secure home as independently as possible for as long as possible.
They provide housing related home-visiting service and support the older person’s choice to remain living in their own home and in their own community for as long as they are able and chose to do so.
Follow this link to the Care and Repair Western Bay website.
Care and Repair Western Bay
Address: Alberto Road, 13c Valley Way, Llansamlet, Swansea SA6 8RP
Tel: 0300 111 3333
Email: enquiries@candrwb.co.uk
Local Hearing Impaired / Hard of Hearing groups:
1. Neath Deafblind Support Group
A group for adults who are deafblind i.e. have some degree of both sight and hearing loss. Their support and social groups bring deafblind people together for companionship, to share advice and tips with each other, and to have fun together.
Contact the Deafblind team to find out details of group meetings:
Follow this link for the Neath Deafblind Support Group.
Email: rhiannon.crocombe@deafblind.org.uk
Telephone: 07827 309770 or 0800 132320
2. Swansea Hard of Hearing and Tinnitus Support Groups
The groups hold monthly meetings on the 1st Friday of the month
Hard of Hearing Group : 3:00pm – 4:30pm
Tinnitus Support Group : 4:30pm – 5:45pm
Where: Discovery Room, 1st Floor, Swansea Central Library, Civic Centre, Oystermouth Road, Swansea, SA1 3SN
Follow this link to the Swansea Hard of Hearing and Tinnitus Support Group Facebook page.
Tel: 07974 120996
For new members, the Discovery Room is at the far end of the first floor, overlooking the sea – there is access by both lift and stairs.
3. Lipreading
Weekly lip-reading classes lessons are for existing,
established learners. These are held online via Zoom on Thursdays during term time.
Improvers: 3pm - 4pm
These classes are free to members.
If you are interested in joining please contact Sally via email at: info@intheloophearing.co.uk
4. Learning British Sign Language (BSL)
The best way to learn BSL is to take a course taught by a qualified BSL tutor who is fluent in the language. Most BSL tutors are deaf and hold a relevant teaching qualification. As BSL is a 3D language, it’s very difficult to learn from a book, website or video alone, though these can be useful resources if you want to practise at home.
BSL courses are held in colleges, universities, schools, deaf clubs and community centres. Some BSL courses offer a very basic introduction to BSL, but most offer qualifications.
Courses that offer qualifications are usually part-time or evening classes that run from September to June. But you might be able to find an intensive course with daytime or weekend classes. You can find out more about courses offering BSL qualifications in your area by visiting the websites of an awarding body such as Signature.
Audiology volunteers wanted
The Audiology Department is recruiting to our team of volunteers to provide help and advice to hearing aid users in the Neath, Port Talbot and Swansea areas. We are looking for friendly, caring individuals with reasonable vision and manual dexterity.
All our volunteers are provided with full training and support.
If you are interested please contact Sulaiman Ali or Hannah Hughes, Audiologists by phone on (01792) 285270 or by email to; Sulaiman.ali@wales.nhs.uk and Hannah.Hughes7@wales.nhs.uk.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.