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Useful links (inc self-help videos)

Various hearing aids pictured with model of ear.

Information and self-help videos for hearing aid users

Follow this link for Danalogic NHS hearing aid patient support documents.

Follow this link for C2 (Hearing Well Together) self-help videos.

Follow this link for GN Resound Hearing Aid trouble shooting videos on YouTube.

Royal National Institute for Deaf People (RNID)

The information line is a great place to start if you want information on any aspects of hearing loss or tinnitus.

Follow this link to the Royal National Institute for Deaf People (RNID) website.

For help and support in Wales, follow this link to the Royal National Institute for Deaf People (RNID) website.

Telephone: 0808 808 0123 (freephone)

Text message: 0780 0000 360


Relay UK: 18001 then 0808 808 0123

Other contact information, such as live chat or BSL video call, for the Royal National Institute for Deaf People (RNID) can be found by following this link.

RNID has also partnered with Connevans, one of the leading suppliers of assistive devices and technology. Follow this link to shop online for equipment and useful devices with RNID and Connevans.


Access to work

You will need to apply for an Access to Work grant, and an application should be submitted at the earliest possible opportunity.

To find out more about Access to Work, to check your eligibility and apply online, follow this link to the 'Access to Work' page on the UK Government website.

When you apply, you will be asked what help and support you will need at work. Access to Work will also contact your employer for more information. You will then receive an assessment that matches your needs with the correct support and an appropriate budget.

For more information about Access to Work and what help you can get, follow this link to the 'Get help at work' page on the RNID website.

If you are an employer and would like more information about supporting your employee through Access to Work, follow this link to the 'Access to Work – help for employers' page on the RNID website.


National Deaf Children's Society (NDCS)

Follow this link to the NDCS website.

The National Deaf Children's Society is the national charity dedicated to creating a world without barriers for deaf children and young people.

Ground Floor South,

Castle House

37– 45 Paul Street

London EC2A 4LS

Tel: 020 7490 8656

Fax: 020 7251 5020



Wales Council for Deaf People

Louise McGrath, Operations Manager

Telephone: 01443 485687

Fax: 01443 408555

Minicom: 01443 485686 



Hearing Link 

Hearing Link is a national charity dedicated to improving the quality of life for people who are deaf or hard of hearing

Telephone: 0300 111 1113

Fax: 01323 471 260

Text: 07526 123255


Follow this link to the Hearing Link website.


Deafblind Cymru

Deafblind Cymru is part of the national charity.

Deafblind UK offers specialist services and befriending support to deafblind people.

Contact: Andrew Tait, Area Manager, South Wales, Deafblind Cymru


Telephone: 07950 036559

Information and Advice Line: 0800 132 320


Deafblind UK

John & Lucille van Geest Place

Cygnet Road, Hampton, Peterborough, PE7 8FD. 

Telephone: 0800 132 320           

Follow this link to the Deafblind UK website.



Sense is a national charity that supports and campaigns for children and adults who are Deafblind.

Sense, 101 Pentonville Road, London, N1 9LG

Telephone: 0845 127 0060


Follow this link to the Sense website.


National Association of Deafened People (NADP)

The NADP exists to support newly deafened people and those who have been deafened for many years.

NADP, PO Box 50, Amersham, HP6 6XB

Telephone: 0845 055 9663 or 07527 211 348 (mobile SMS only)

Fax: 01305 262591


Follow this link to the National Association Of Deafened People website.


Social Services— Neath Port Talbot

Sue Stephens, Sensory Support

Telephone: 01639 683450



Social Services— Swansea

Swansea Social Services provides services for people who need support to live independent lives; someone to look after them; protection from harm.


Telephone: 01792 315969

Text: 07919626434

Follow this link to the 'Adults with a sensory loss' page on Swansea Council's website.




British Tinnitus Association

The British Tinnitus Association is a world leader in providing support and advice about tinnitus. They provide accurate, reliable and authoritative information, much of it written by medical professionals or clinical researchers.

Follow this link to the British Tinnitus Association website.

Tinnitus Helpline: 0800 018 0527

Helpline and office open: Mon-Fri 9am - 5pm


Neath Deafblind Support Group

Contact the Deafblind team to find out details of group meetings:


Swansea Hard of Hearing Group

Meets monthly to provide information and mutual support to people with hearing loss or tinnitus. It also runs lip reading classes.

Contact: Doug Adams (Chair)

Telephone: 07866 191179



Audiology volunteers wanted

The Audiology department is recruiting to our team of volunteers to provide help and advice to hearing aid users in the Neath Port Talbot and Swansea areas. We are looking for friendly, caring individuals with reasonable vision and manual dexterity.

All our volunteers are provided with full training and support.

If you are interested, please contact Sulaiman Ali or Hannah Hughes, Audiologists by phone on (01792) 285270 or by email to:

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.