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Audiology Survey (Tinnitus) October-November 2023


Overall, you said your experience of our service was:

100% Very Good! 

Additional Comments

Here is some feedback our patients left us:

  • "Very helpful and quick in getting my appointment."
  • "Very good (overall experience)."
  • "To have a massive improvement in my tinnitus is absolutely stunning."
  • "To be shown the equipment I could use was invaluable."
  • "Explaining of how I'm now relearning to hear the world again."
Areas of improvement
  • "Wording on the letter stated my appointment would be via telephone, when it turned out to be an in-person appointment. So it was slightly confusing."

What we did/ will do: Check all appointment letters and ensure that staff send the correct letter to patients.

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.