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An audiologist holding an otoscope in hand touching ear icon.

Updated: 22/11/21

Audiology services

Skip straight to information about services during Covid.

Skip straight to information about attending appointments.

Skip straight to contact details.

What we do

Audiology is concerned with the assessment and rehabilitation of hearing and balance disorders.

Our audiology department provides a comprehensive adult and children's service situated in a number of clinics in Swansea and Neath Port Talbot.

The audiology department works closely with other health professionals.

If you are concerned that you or your child may have a hearing problem, you must make an appointment with your GP first.

Your GP can refer you directly to audiology or via the ENT (ear, nose and throat) department.

Patients who already have hearing aids from Swansea Bay University Health Board can directly access the audiology service without a GP referral. Contact details are on this page below.

There are also links on this page to self-help and useful information.


COVID-19: Information for audiology patients

In order to comply with social distancing requirements, access to the audiology clinics is severely restricted. Please do not attend the audiology department for any reason without an appointment.  

We are, however, continuing to offer a service throughout the pandemic and so if you require batteries, have a problem with your hearing aid or would like to discuss any other issue regarding your hearing, please contact us by telephone, text or email using the details below.  Please be aware that our telephone lines are very busy.


Attending appointments

As well as booked appointments in our clinic, you may be offered, or you may be able to request, a telephone or video appointment. 

If you do receive a face-to-face appointment, we will ask you to wear a mask (unless you are exempt), maintain two metres social distancing and arrive at your appointment no more than five minutes early. 

If possible, we would ask you to attend your appointment alone.  The audiology department is continuing to use strict infection control procedures and your audiologist will be wearing personal protective equipment, but please let us know if you have any concerns about attending your appointment so that we can discuss your needs.


Contact details

Neath Port Talbot Hospital 

Telephone: 01639 862276 or 01639 862667 - Open 8.45am to 12.30pm and 1.30pm to 4.30pm.


Text message: 07875 575842

Singleton Hospital 

Telephone: 01792 285270 - Open 8.45am to 12.30pm and 1.30pm to 4.30pm.


Text message: 07791442214

Rydym yn croesawu gohebiaeth yn y Gymraeg neu’r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi.

We welcome correspondence in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay.

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