Musculoskeletal Physiotherapy 

If you require an interpreter, please let us know when you arrange your first appointment and we will arrange a telephone translation service.

Please contact the department as soon as you are aware that you have missed your appointment.

Please help us to help you - A large number of outpatient appointments are wasted when patients fail to attend or cancel without enough notice for their appointments to be re-used for others.

• You will be discharged if:
  • you do not attend your appointment
  • you have previously cancelled appointments on two occasions and you cancel or fail to attend on the third occasion
  • The therapist can use discretion to offer you a further appointment if there is considered to be an immediate risk to your health
• Reducing the numbers of missed appointments helps us to see you sooner. We cannot treat an empty seat.

Thank you for your cooperation

Please call the Physiotherapy department as soon as you are aware. 

If you would like to speak to a qualified physiotherapist you can ring our physio direct numbers where you will be asked to leave your name and contact number, you will then receive a call back from one of the physiotherapy team. Lines are open Monday-Friday 09:00am to 10:00am.

 01792 487453

We also have a physiotherapist working within our GP surgeries. Please contact your local GP surgery to find out if you can access the physiotherapist through your surgery.

Please contact the department as soon as you are aware you cannot make your appointment. Where possible this should be more than 24 hours before your appointment

You will be seen by a Health and Care Professions registered Physiotherapist who will take a detailed history of your issues, and will then assess you problem. This may include asking you to perform movements and activities.

Everything that you tell the Physiotherapist will be kept completely confidential. If possible, please have ready a list of the current medication that you are taking.

Often you will be provided  with advice to help manage/improve your symptoms, this can include a set of exercises to perform at home. You physiotherapist may then arrange a follow up consultations. 

Please note we now have a limited number of face to face appointments available across the Health Board that are currently reserved for individuals meeting specific criteria that indicates the need for a specialist face to face assessment.  This will be determined by the assessing clinicians during the  consultation.

You will be seen by a Health and Care Professions registered Physiotherapist via our online video assessment platform called Attend Anywhere. Your physiotherapist who will take a detailed history of your issues, and will then assess you problem. This may include asking you to perform movements and activities.

Everything that you tell the Physiotherapist will be kept completely confidential. If possible, please have ready a list of the current medication that you are taking.

Often you will be provided  with advice to help manage/improve your symptoms, this can include a set of exercises to perform at home. You physiotherapist may then arrange a follow up consultations. 

Please note - we now have a limited number of face to face appointments available across the Health Board that are currently reserved for individuals meeting specific criteria that indicates the need for a specialist face to face assessment.  This will be determined by the assessing clinicians during virtual or telephone consultations.

Please contact the department, and we will try to answer your query. 

If you would prefer to be seen by a female or male Physiotherapist please inform the Receptionist when booking your first appointment and we will endeavour to meet your request.

If another professional (a chiropractor, osteopath or private physiotherapist etc.) is treating you for the same condition, the Physiotherapist will not know whether their treatment is helping or hindering you. Therefore, we do not advise you to be treated by 2 different professionals at the same time. Please feel free to discuss this further with your Physiotherapist.

The Physiotherapist will often need to look at the area concerned and with your consent; you may be asked to remove some clothing. It is often better to wear loose, comfortable clothing that can be easily taken on and off.

• • Shoulders/ neck-  vest  or loose T-shirt to be able to expose shoulder/neck
  • Knee - shorts or loose trousers that can be pulled up over the knee.
  • Appropriate footwear for lower extremity injuries please wear athletic shoes vs flip flips or high heels to perform exercises in.
  • If for religious or personal reasons you are unhappy to undress, please inform your Physiotherapist. It will not affect your right to treatment, although the assessment and some treatments may need to be adapted.