Our promises and yours

Respect

 

 

 

As a service we will always:

1. Provide respectful and empathetic care
2. Act in accordance to principles of: Treating those with the most needs first, and do no harm

As a service user we will always:

1. Treat service providers with respect and with no threat of harm

Informed decision making

 

 

 

As a service we will always:

1. Facilitate and champion informed decision making providing clear information and supporting choice
2. Communicate information effecitvely in a format that suits you
3. Respect your unique ability to make the best choices for yourself

As a service user we will always:

1. Ask questions to gain information to help you
2. Only give consent when we are happy we have the information we need to make an informed decision #useyourbrain

Openness and Honesty

 

 

 

As a service we will always:

1. Be open and honest with you, providing full information in plain terms

As a service user we will always:

1. Be open and honest with you, providing full information at all times

Speak up - Feedback

 

 

 

As a service we will always: 

1. Call out poor service delivery if witnessed

As a service user we will always:

1. Raise concerns the moment they arise
2. Provide constructive feedback on our experiences, both positive and where care given isn't satisfactory, to help improve future maternity services for all

Appointments

 

 

 

As a service we will always:

1. Endeavor to ensure appointments are run to schedule wherever possible. If appointments are running late we will keep you updated

As a service user we will always:

1. Attend all appointments on time and let you know if something out of our control prevents us from attending

Look after yourself

 

 

 

As a service we will always: 

1. Support and encourage you to enhance your health and wellbeing to give you and your baby/ies the best maternity outcomes possible

As a service user we will always:

1. Maintain a healthy lifestyle to achieve the best maternity outcomes possible

Continuous improvements

 

 

 

As a service we will always:

1. Continually improve in order to provide you with the best maternity experience possible
2. Be active in research and use evidence based research to continually improve our service, and will give you the opportunity to participate in relevant research activity

Personalised care

 

 

 

As a service we will always:

1. Treat everyone as a unique individual with individualised care provided to each family

Compassion

 

 

 

As a service we will always:

1. Provide compassionate and dignified care at every point of your maternity journey

Listen and Ask

 

 

 

As a service we will always:

1. Actively listen and respond to you, asking questions where we need more information to fully understand
2. Ask you about your birth experience and give you the opportunity to ask questions to gain greater understanding

Continuity of care

 

 

 

As a service we will always:

1. Provide the same quality of care to everyone
2. Provide continuity of care within and across all maternity services
3. We can't promise continuity of carer yet, but we are working on it

Non-judgemental care

 

 

 

As a service we will always:

1. Support your wishes and choices without judgement

 

And that's a promise

 

For more information, please follow this link to the Swansea Bay Maternity Voices Partnership (MVP) linktree.