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Frequently asked questions for adults who are already receiving support from mental health services


Inpatient services

Access to therapeutic interventions

Families and carers

Yes, the support you provide is so important to that person’s wellbeing and recovery. This is especially important during the COVID pandemic.

Yes – it is still possible to contact healthcare teams directly and it is important that you do so if you have any concerns. However, healthcare professionals cannot usually share confidential information about your relative with you, unless your relative agrees.

Go to the Rethink Mental Illness website to find out more about confidentiality and information sharing for carers, friends and family.

You and your relative can take steps so professionals can share information with you. Please see the section called ‘What arrangements can I make for the future?’ in the above link.

You will see your relative can sign a consent form to allow you to get information from professionals.

Our mental health services are also endeavouring to support you in your care partner role through virtual and telephone means.

Yes if this is agreed to by our patient.

As mentioned previously, reviews are taking place over the telephone and the digital platforms Attend Anywhere and Microsoft Teams.

Your care and treatment plans should detail the contact arrangements agreed with your care coordinator. This involves a two-way approach where you know how and when to contact them, and you agree how often they should contact you.

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.