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For over a decade, Maggie Higgins has made a big difference to the lives of people with learning difficulties and hearing loss – contributing to work which can help reduce the risk of them developing dementia.
Her support has even helped one adult hear birds singing clearly once again.
For others, it helps fulfil their potential and maximise their independence despite any difficulties they may face.
Now her work has been recognised through a major NHS award.
Maggie’s responsibilities within the speech and language service, which is managed by Swansea Bay and hosted in Cardiff and Vale, involves supporting adults with a learning disability, particularly hearing loss.
She has helped improve services around successful assessment, diagnosis and ongoing support for hearing loss, while a key part of her role includes overseeing the Positive Approaches to Supporting the Senses (PASS) group, which she set up with clinical psychologist Dr Sara Rhys-Jones.
PASS works closely with audiology experts to support patients, many of whom have had no concerns highlighted about their hearing, or had not been assisted in attending hearing tests or follow up appointments.
Significantly, Maggie’s work has led to a sustained sevenfold increase in referrals to audiology services for people with a learning disability - lowering the likelihood of undiagnosed or misdiagnosed hearing losses, which can decrease the risk of developing dementia.
Maggie said: “This is particularly encouraging following a Lancet Commission report in 2020 which identified that ‘unsupported hearing loss is the single greatest preventable risk factor for developing dementia.’
“People with a learning disability are at far greater risk of having undiagnosed or unsupported hearing loss and are known to be three times more likely to develop dementia than the general public.
“I raise awareness and get people seen and supported appropriately to reduce the risk where possible.
“Sensory loss is particularly prevalent and frequently undiagnosed and unsupported amongst people with a learning disability. The responses that might indicate someone has a problem hearing are very often mistaken for characteristics of their learning disability.
“It is essential that we understand what someone can see and hear so that we provide the best possible support. We cannot accurately estimate the impact of a person’s learning disability unless we are aware of what they can see and hear.”
Now in her 20th year with the speech and language service, Maggie has spent the last 12 years focusing on the impact of sensory loss on people with learning disabilities.
It is an area which she is particularly passionate about.
She said: “When I started this work, the link between unsupported hearing loss and dementia was not known but that was not the primary reason that I started to work on it.
“It was the fact that people weren’t recognising the signs of sensory loss and people were not accessing assessments. The work has become even more important now that we understand there is a link.
“You can’t underestimate the difference it can make to the lives of people with previously undiagnosed issues who go on to have hearing aids fitted.
“One lady left her hearing aid fitting appointment and burst into tears because she could hear the birds singing.
“It is terribly frustrating for individuals who, given the right support, could be involved to a much greater degree.
“When hearing aids are fitted or communication is adapted appropriately, the difference in people’s ability to engage with others and their environment can be overwhelming to see, irrespective of whether or not they use verbal communication.”
Maggie also created My Hearing Action Plan to help people with learning disabilities and their carers understand their hearing loss and the methods they can implement.
Following diagnosis of hearing loss, Maggie and her team support individuals, carers and staff to understand the impact of that person’s particular hearing loss on their communication and daily living.
Working with Occupational Therapist Maura Shanahan, she developed innovative learning disability and sensory impairment awareness training for professionals, families and carers, which enables them to experience particular levels of hearing loss.
It has led to an increase in the use of sensory-supportive approaches that help people with learning disabilities improve their health, well-being and quality of life.
Her efforts over the past decade have recently gained recognition in the form of being named the outright winner of The NHS Employers Award at the 2022 UK Advancing Healthcare Awards.
The award category identifies an outstanding achievement by an apprentice, support worker or non-registered technician in an allied health professional or healthcare science service.
She added: “I was totally amazed to be shortlisted, let alone win the award in my category.
“I have thoroughly enjoyed working in the speech and language service for 20 years, so it was a really lovely way to celebrate that landmark.
“Working with adults with a learning disability is an absolute privilege.