Public Services Ombudsman for Wales
If your concern has been looked at by us and you are still not happy with our response, you can contact the Public Services Ombudsman for Wales.
The role of the Public Services Ombudsman for Wales is to:
- look into complaints that something has gone wrong with Welsh public services;
- look into complaints that Welsh councillors have breached their Code of Conduct; and
- work with public bodies to improve public services and standards of conduct within local government across Wales.
All investigations are independent and undertaken in private. Investigators look to see if a public body has acted properly and been fair in its treatment and where things have gone wrong, recommendations are made to put things right.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.