There are key principles which must be followed in order to deliver the best outcomes for patients and these are covered in the Welsh Government's Six Goals for Urgent and Emergency Care.
There are also principles which must be embedded into practice to drive proactive patient flow. Information about these principles can be found on our website.
If staff require electronic copies of posters which illustrate these principles they should email communications.department@wales.nhs.uk
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.