CORONAVIRUS - Important information for patients in the Upper Valleys Cluster

This latest statement applies to patients registered to Amman Tawe Partnership, Dulais Valley Primary Care Centre, Pontardawe Health Centre and Vale of Neath Practice.

Please help us to help you.

Please avoid coming into any of our practices.  We hope the following points will help you.

In an effort to minimise risk of infection to patients and staff and to cope with unprecedented demand on our service, we are making changes to the way the Practices work.

Your co-operation and patience in these times is appreciated.

This will be reviewed daily and updated as appropriate.

If you have a fever and/or a NEW continuous cough - do not attend the surgery.  You should self-isolate for 14 days and follow Public Health Wales advice.

Please keep up to date by checking our website and social media.  Please share this information with others - including those with no internet access.  We are sorry but at this time we are unable to respond to individual medical queries on social media.

  • Some non-essential appointments are/or will be cancelled.  If you have a pre-booked appointment the practice will contact you.  You may be offered a telephone consultation with a clinician instead.
  • For urgent appointments, visit requests or advice please telephone the practice.  A member of the clinical team will ring you back.  Please assist in this by giving the receptionists clear information and confirm your contact details.
  • Essential nursing appointments - e.g. Warfarin monitoring.  We will inform you if your appointment is cancelled.  If you become unwell please contact the practice before attending
  • The appointments book going forward is currently closed.
  • Repeat Prescriptions - Please order these as usual.  (We will be reviewing this and will keep you informed).  Please use My Health Online if you have that service.  Sending a request via the post or drop into surgeries via the surgery post box.  Prescriptions can be sent to a pharmacy of your choice by request.
  • ALL routine work has been suspended - This includes routine recalls for annual reviews, copies of records and form requests
  • Sick letters/notes - The Practice will not be providing these for any patient who has been advised to or has chosen to self-isolate.

We realise and recognise that some patients may find these changes frustrating.  However, verbal abuse to any member of the practice will not be tolerated.

Members of the practice team also have to follow Public Health Advice and may need to self-isolate, and in the event of schools closing further staff may not be able to work.  This will have an impact on our staffing levels and services.

Please remember to try and stop the spread of the virus:

Self-isolate if you have symptoms or are feeling unwell.  

Wash your hands regularly with hot water and soap.

Carry disposable tissues with you at all times.

Catch coughs and sneezes in a tissue and dispose of safely immediately.

Finally,

Please help family, friends or neighbours who may be self-isolating or those having difficulty with shopping or collecting prescriptions or may just need a reassuring chat with someone.

Information and advice for us and our patients will change and perhaps at short notice.

We will do our upmost to communicate with you and keep you informed.

Diolch.  Thank You.

The Upper Valleys Cluster

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