This latest statement applies to patients registered to Amman Tawe Partnership, Dulais Valley Primary Care Centre, Pontardawe Health Centre and Vale of Neath Practice.
Please help us to help you.
Please avoid coming into any of our practices. We hope the following points will help you.
In an effort to minimise risk of infection to patients and staff and to cope with unprecedented demand on our service, we are making changes to the way the Practices work.
Your co-operation and patience in these times is appreciated.
This will be reviewed daily and updated as appropriate.
If you have a fever and/or a NEW continuous cough - do not attend the surgery. You should self-isolate for 14 days and follow Public Health Wales advice.
Please keep up to date by checking our website and social media. Please share this information with others - including those with no internet access. We are sorry but at this time we are unable to respond to individual medical queries on social media.
We realise and recognise that some patients may find these changes frustrating. However, verbal abuse to any member of the practice will not be tolerated.
Members of the practice team also have to follow Public Health Advice and may need to self-isolate, and in the event of schools closing further staff may not be able to work. This will have an impact on our staffing levels and services.
Please remember to try and stop the spread of the virus:
Self-isolate if you have symptoms or are feeling unwell.
Wash your hands regularly with hot water and soap.
Carry disposable tissues with you at all times.
Catch coughs and sneezes in a tissue and dispose of safely immediately.
Please help family, friends or neighbours who may be self-isolating or those having difficulty with shopping or collecting prescriptions or may just need a reassuring chat with someone.
Information and advice for us and our patients will change and perhaps at short notice.
We will do our upmost to communicate with you and keep you informed.
Diolch. Thank You.
The Upper Valleys Cluster