Our People Promise

What I can expect from the Health Board?

• A voice that counts: feeling safe and confident to speak up. We will listen, act and respond.
• Compassion, inclusivity and belonging: we will not tolerate any form of discrimination, bullying or violence.
• Leadership that role models: and acts as advocates for our Health Board values and behaviours.
• Every role feeling valued for their contribution: we will recognise and reward excellent performance and share a simple 'thank you' for day to day delivery of services and care.
• Trust, autonomy and efficiency: we will streamline key processes and systems that do not add value, create waste, delay and cause potential harm.
• Flexibility: we will not sacrifice our health, safety and wellbeing. We will support flexible work patterns wherever we can and if we do need to take time off, we are supported to do so.
• Always learning and support to reach our potential: we have equal access to opportunities. We attract, develop and retain talented people.
• Creation of purpose and direction: to enable everyone to understand the principles, changes and intent we have to improve services.
• Working for our patients to deliver outstanding care: and put the patient before the NHS and other organisational barriers and transcend this by working in partnerships. 

What the Health Board expects from me

• A voice that counts: feeling safe and confident to speak up. We will listen, act and respond
• Taking ownership and responsibility: holding myself and others to account for delivery of high quality, patient/service user-centred care, with clear delivery focused goals and always aspiring to make things better.
• Speaking up and raising concerns respectfully: where we notice anything that will compromise staff or patient safety or quality.
• Working as a team across the system for our patients: providing a seamless patient /service user journey and reducing barriers to access for all.
• Decision making: by those closest to patients/service users in partnership with and supported by managers.
• Kind, compassionate care and service delivery: in my daily interactions with patients, families, carers and colleagues, in line with our values, including being kind enough to have the tough conversations and to do these with compassion.
• Deliver evidence based harm free care: based on understanding key risks, in line with clear clinical outcomes that reflect the hallmarks of service quality.
• Work inclusively with all colleagues: and value difference, building a more inclusive place for our staff and patients.
• Work together across multi-disciplinary teams: to set a vision, strategy and plan for your services to everyone is clear where you and your service is heading and how it supports the services patients receive.