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Feedback

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Issues or concerns which arise during a hospital stay

If issues arise during a hospital stay it's best to contact our on-site teams who will do their best to resolve them.

We have a Patient Advice and Liaison Service (PALS) in Morriston and Singleton hospitals and a Patient Experience and Advice Service (PEAS) in Neath Port Talbot Hospital.

These teams work alongside hospital colleagues to provide patients, their friends and families with support, guidance and impartial advice.

They will listen to any concerns, suggestions, and queries you may have about our services and act on that feedback to make improvements.

Concerns, suggestions or queries may be made through the medium of Welsh; in person, in writing or by telephone. Any Concerns, suggestions or queries made in Welsh will not be treated less favourably than those made in English.

Morriston Hospital PALS Team are available on 01792 531275 or by email at SBU.MorristonPALS@wales.nhs.uk 

Singleton Hospital PALS Team are available on 01792 205666, ask for extension 37517 or 37518, or by email at SBU.palsteamsingleton@wales.nhs.uk

Neath Port Talbot Hospital PEAS Team are available on 01639 684666 or by email at SBU.patientexperiencenpt@wales.nhs.uk

You can also write to PEAS, Neath Port Talbot Hospital, Baglan Moors, Port Talbot, SA12 7BX.

Family and friends surveys

Please see below a number of different links to surveys, where you can give us your feedback or make a suggestion about how we could improve.

Follow this link for the Friends and Family Survey for hospital appointments and stays.

Follow this link for the All Wales Survey.

Follow this link for the Audiology feedback survey.

Follow this link for the Paediatric Audiology feedback survey.

Follow this link for the Maternity feedback survey.

Follow this link for the Endoscopy feedback survey.

Follow this link for the Ophthalmology Feedback Survey.

If you have any queries please email: patient.experience@wales.nhs.uk 

Follow this link to read the Patient Experience Privacy Policy in a PDF format

Follow this link to read the Staff Privacy Notice - COVID-19 Survey in a PDF format 

Lets talk

If you want to give us general feedback, good or bad, you can use Let's Talk to contact us in a range of different ways.

Follow this link to view the Let's Talk poster in PDF format.

You can email Lets Talk on our dedicated email: SBU.LetsTalk@wales.nhs.uk

Or you can email the Feedback team directly on: SBU.Complaints@wales.nhs.uk

Text: 07903591196

Formal patient/carer feedback is a GMC requirement for doctors to undertake as part of their revalidation process once in a 5 year cycle. Doctors must reflect on feedback from their patients (or if they don’t have patients, others they provide medical services to) to improve communication with patients and with the patients’ families/carers.

Follow this link to the GMC Patient information leaflet (English) in PDF format.

Follow this link to the GMC Patient information leaflet (Welsh) in PDF format.

Patients or carers will be picked at random and asked to complete a questionnaire – the feedback is anonymous to allow for positive and negative feedback comments.  All questionnaires will processed anonymously and compiled within a report.  The process used within Wales for doctors is Orbit360  – further information can be found on the website.

Follow this link to the Orbit360 FAQ page on the Health Education and Improvement Wales (HEIW) website.

What is Revalidation?

Revalidation was introduced by the General Medical Council (GMC) in December 2012 to ensure that doctors are working to a good standard. All doctors practising medicine in the United Kingdom must be licensed and registered with the GMC. Every doctor that is licensed to practise, whether working in the NHS or in private hospitals, must go through revalidation every five years.

Your doctor has regular appraisals with their employer. This means that they are regularly checked against the professional standards set by the GMC Good medical practice guidance. These are the standards you can expect them to meet. Revalidation also helps doctors’ employers to take action to deal with any concerns about a doctor’s practice.

Follow this link to the Good medical practice guidance on the General Medical Council (GMC) website.

Further information about Revalidation can be found by following this link to the General Medical Council (GMC) website.

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