Face masks and social distancing: Due to the rising prevalence of COVID-19 in our communities, we strongly encourage healthcare staff and visitors to wear a face covering in all of our settings, particularly in clinical areas and those with high footfall. Please exercise a common-sense approach and personal responsibility to help us reduce the impact of COVID-19 on our patients, workforce and services. In addition to wearing a face covering, it is important to continue to maintain social distancing where possible. Thank you for your continued support and co-operation at this time. We continue to regularly review our advice based on prevalence in our communities and our hospitals.
If issues arise during a hospital stay it's best to contact our on-site teams who will do their best to resolve them.
We have a Patient Advice and Liaison Service (PALS) in Morriston and Singleton hospitals and a Patient Experience and Advice Service (PEAS) in Neath Port Talbot Hospital.
These teams work alongside hospital colleagues to provide patients, their friends and families with support, guidance and impartial advice.
They will listen to any concerns, suggestions, and queries you may have about our services and act on that feedback to make improvements.
Concerns, suggestions or queries may be made through the medium of Welsh; in person, in writing or by telephone. Any Concerns, suggestions or queries made in Welsh will not be treated less favourably than those made in English.
Morriston Hospital PALS Team are available on 01792 531275 or by email at SBU.MorristonPALS@wales.nhs.uk
Singleton Hospital PALS Team are available on 01792 205666, ask for extension 37517 or 37518, or by email at SBU.firstname.lastname@example.org
Neath Port Talbot Hospital PEAS Team are available on 01639 684666 or by email at SBU.email@example.com
You can also write to PEAS, Neath Port Talbot Hospital, Baglan Moors, Port Talbot, SA12 7BX.
Please see below a number of different links to surveys, where you can give us your feedback or make a suggestion about how we could improve.
If you have any queries please email: firstname.lastname@example.org
You can email Lets Talk on our dedicated email: SBU.LetsTalk@wales.nhs.uk
Or you can email the Feedback team directly on: SBU.Complaints@wales.nhs.uk
Formal patient/carer feedback is a GMC requirement for doctors to undertake as part of their revalidation process once in a 5 year cycle. Doctors must reflect on feedback from their patients (or if they don’t have patients, others they provide medical services to) to improve communication with patients and with the patients’ families/carers.
Patients or carers will be picked at random and asked to complete a questionnaire – the feedback is anonymous to allow for positive and negative feedback comments. All questionnaires will processed anonymously and compiled within a report. The process used within Wales for doctors is Orbit360 – further information can be found on the website.
What is Revalidation?
Revalidation was introduced by the General Medical Council (GMC) in December 2012 to ensure that doctors are working to a good standard. All doctors practising medicine in the United Kingdom must be licensed and registered with the GMC. Every doctor that is licensed to practise, whether working in the NHS or in private hospitals, must go through revalidation every five years.
Your doctor has regular appraisals with their employer. This means that they are regularly checked against the professional standards set by the GMC Good medical practice guidance. These are the standards you can expect them to meet. Revalidation also helps doctors’ employers to take action to deal with any concerns about a doctor’s practice.